Live chat: Allow customers to send messages to your Facebook page through Messenger.What are the benefits of using a social media moderation tool to answer comments and messages on Facebook?ĭid you like the article? Share it with friends.The prominent features of NEW Facebook Chat Box by Autoketing 2021.How can I easily switch between the Pages I moderate on Facebook?.How can I organize my Facebook inbox better?.If you feel that your Page’s moderation needs an extra boost, take it to the next level with Sotrender! When your users were the most and least active during the week?.How much time does it take your page to answer to comments in general and per moderator?.Which moderator was the most effective?.How many comments and messages were answered within a specific period of time?.What was the sentiment of the comments – positive, neutral, or negative?.Our graphs and charts will help you answer the following questions: Unlike Facebook Business Manager, Sotrender’s Moderation provides you with analytics of all the actions taken within the tool. You can’t bring it back to the Page like you can with a hidden comment, but at least you are aware that the deletion happened and who conducted it. On Facebook when a moderator deletes a comment or a post, it’s gone forever, while in Sotrender the preview of the deleted content, together with information on who deleted it, is still available. It will make it easier to track how the conversation with a user is evolving and keep the context. If the same user leaves two or more comments under a post, the conversation will be organized in Gmail-style conversation threading. In one inbox you will see comments under organic posts, ads, and messages from Messenger.
![facebook page inbox app facebook page inbox app](https://editorial.designtaxi.com/news-band140613/3.jpg)
In Sotrender’s Facebook Inbox new notifications appear in real-time with no need to refresh the page. You will also see which moderator has hidden or deleted a comment. The need to determine who is liable for a specific comment, conversation and action.This is often the case of social media and marketing agencies who find Sotrender’s Social Inbox a perfect fit for their specific needs such as: Especially in the case of moderating Pages with a large following, and just a few people answering comments and messages as a team.
![facebook page inbox app facebook page inbox app](https://blog.hootsuite.com/wp-content/uploads/2020/02/facebook-messenger-instant-reply-turned-on.png)
Sotrender’s Social Inboxįacebook Business Manager has its shortcomings.
![facebook page inbox app facebook page inbox app](https://applymagicsauce.com/assets/upload-tutorial/Step1.png)
Moreover, you can always access your Facebook inbox on the go and stay informed about what’s going on on your Page and Instagram account by installing Facebook’s Pages Manager app. You don’t need to log into two separate platforms and jump between them refreshing pages all the time to see new comments. Moderating user conversations from two platforms in one place is a very comfortable solution for social media managers. You can filter comments by these tags by clicking on the Main button.įacebook Inbox labels for Instagram comments and messages
![facebook page inbox app facebook page inbox app](https://cdn.dribbble.com/users/2292752/screenshots/14100379/media/8558ce53940a6cb0a20ea72e54536e5c.jpg)
When you decide that the conversation is resolved, mark it as done. You can manually add a tag to each comment and mark it as spam (❗ sign), unread (✉️ sign), or follow-up (⭐ sign). Messages and comments will appear in one column, the unread ones will be in bold. Just click on Comments & More and then choose Instagram. Once your Facebook Page and Instagram account are connected, you should be able to view and moderate comments from Instagram in the Facebook Inbox. Refresh the page and go to your Facebook Inbox.
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How to connect your Facebook Page with an Instagram account? Here’s how you can reply to users across platforms.įirst, you need to start from connecting your Facebook Page and Instagram account. Recently, Facebook started to allow users to answer Instagram comments and direct messages from Facebook. Since Facebook bought Instagram in 2012, the two platforms have started to become more and more integrated.